COOKIE POLICY

NUTRAFFIX SOLUTIONS

Last Updated: March 1, 2025

 

 

1. INTRODUCTION

This Cookie Policy explains how Nutraffix Solutions (“we”, “us”, or “our”) uses cookies and similar technologies on our website (www.nutraffix.com) and through our services, including our chatbot application. This Cookie Policy should be read alongside our Privacy Policy and Terms and Conditions.


2. WHAT ARE COOKIES?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit websites. They are widely used to make websites work more efficiently and provide information to the website owners. Cookies enhance user experience by remembering your preferences and enabling certain site functionality.


Other tracking technologies, such as web beacons, pixel tags, and clear GIFs, are used alongside cookies to gather usage information about our website and services. Throughout this policy, we refer to all of these technologies collectively as “cookies.”


3. HOW WE USE COOKIES

We use cookies for various purposes, including:


3.1 Essential Cookies

These cookies are necessary for the website and our services to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies as the website and our services cannot function properly without them.


3.2 Performance/Analytics Cookies

These cookies help us understand how visitors interact with our website and services by collecting and reporting information anonymously. This information helps us improve the way our website and services work.


3.3 Functionality Cookies

These cookies allow our website and services to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.


3.4 Targeting/Advertising Cookies

These cookies record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.


3.5 Chatbot Functionality Cookies

These cookies support the functionality of our chatbot application, enabling features such as conversation continuity across sessions, user recognition, and personalized responses based on previous interactions.

 

4. TYPES OF COOKIES WE USE


Category Name Purpose Duration
Essential _nutraffix_session Maintains your session state and authentication Session
Essential XSRF-TOKEN Helps protect against cross-site request forgery attacks Session
Performance _ga Google Analytics cookie used to distinguish users 2 years
Performance _gid Google Analytics cookie used to distinguish users 24 hours
Performance _gat Google Analytics cookie used to throttle request rate 1 minute
Functionality remember_user Remembers user preferences 30 days
Functionality user_theme Stores user interface preferences 1 year
Targeting _fbp Facebook pixel tracking cookie 3 months
Chatbot chat_session Maintains chatbot conversation state Session
Chatbot chat_history Stores recent conversation history 30 days

 

5. THIRD-PARTY COOKIES

Some cookies are placed by third parties on our website and through our services. 


These third parties include:


  • Analytics providers (such as Google Analytics) to help us understand how users engage with our website
  • Social media platforms (such as Facebook, Twitter, and LinkedIn) when you use social sharing buttons
  • Payment processors (such as PayPal) to enable secure transactions
  • Chatbot technology providers to power our conversation capabilities

These third parties may use cookies, web beacons, and similar technologies to collect information about your use of our website and services and other websites and online services

.

6. MANAGING COOKIES

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, delete cookies, or alert you when cookies are being sent. The methods for doing so vary from browser to browser and from version to version, but you can typically manage your cookie settings in the “Preferences” or “Settings” section of your browser.


Please note that if you choose to block or delete cookies, some features of our website and services may not operate correctly, and your user experience may be impacted.


For more information on how to manage cookies in your browser, please visit:



For mobile devices, you can manage your cookie preferences through:


 

7. DO NOT TRACK SIGNALS

Some browsers have a “Do Not Track” feature that signals to websites that you visit that you do not want to have your online activity tracked. Currently, we do not respond to “Do Not Track” signals. If we do so in the future, we will update this Cookie Policy accordingly.

 

8. CHATBOT COOKIE USAGE

Our chatbot application uses cookies to:

  • Maintain conversation context across sessions
  • Remember user preferences
  • Store conversation history for continuity
  • Facilitate secure booking processes
  • Enable personalized responses based on previous interactions

Without these cookies, the chatbot may not be able to provide a continuous, personalized experience, and you may need to restart conversations or re-enter information.

 

9. UPDATES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, our business practices, or for other reasons. If we make significant changes, we will notify you by posting a notice on our website or by other means as required by applicable law. The date at the top of this Cookie Policy indicates when it was last updated.

10. CONTACT US

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:


Nutraffix Solutions Email: support@nutraffix.com Address: Toronto, Ontario, Canada


By continuing to use our website and services, you consent to the use of cookies as described in this Cookie Policy.